Whitepapers

Unplanned Work: The Silent Killer

Identify dangers and learn to measure and quantify unplanned work to create a high performing IT organization.

You can't see it. You can't smell it. But it can be deadly, and may be in your IT organizations' basement, silently killing your company. It's called unplanned work, and CIOs and CISOs are losing jobs because of it.

Unplanned work by definition is any activity in an IT organization that cannot be mapped to an authorized project, procedure, or change request. Any service interruption, failed change, emergency change, or patch or security incident creates unplanned work, which can come as a high expense for any organization.

This paper reveals dangers and provides helpful scenarios and useful information to help you maximize effectiveness in your IT organization, including:

- Measuring Unplanned Work
- Quantifying Unplanned Work
- The Visible Ops Approach to Solving Unplanned Work
- How Ungoverned Change Effects Unplanned Work
- Implementing Visible Ops

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541 reads

ABCs of RFID: Understanding and Using Radio Frequency Identification

RFID offers great value for many industries and applications. However, misperceptions about what RFID is and what it can do pose obstacles that discourage some organizations from taking advantage of the technology. This white paper provides an overview of RFID technology and capabilities, describes the common frequencies and technologies used in business applications, identifies major standards, and introduces ways to take advantage of RFID to improve convenience, accuracy, safety and security.

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516 reads

Managing Tax Compliance: A Mid-Market CFO Benchmark Study

Compare your current compliance initiatives to those of your peers.

This groundbreaking, independent study provides insight into the unique challenges and cost-drivers surrounding tax compliance, as well as interest in new approaches to addressing this perennial obligation. Over 500 mid-market CFOs and senior finance executives were interviewed to provide a snapshot of the current tax compliance landscape.

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